Your One-Stop Gear Shop
At Rescue Source we call ourselves the one-stop gear shop. This is because we help individuals, government agencies, fire departments, SAR teams, law enforcement, US Military personnel and many other people, find the type of specialized equipment they need to safeguard both their teams and the public. All of our products we carry will help you perform different types of rescues safely. Rescue Source is one of the only places for all these agencies to obtain the equipment and supplies they need in one order.
The Rescue Source Way
Rescue Source prides ourselves on our experience and customer service. We have been serving the rescue community since 1991. Our experienced staff can answer any questions you may have and help you choose the correct equipment for your needs. We’re here to pick up the phone. All our orders are packaged and shipped by us from our warehouse in Wilton, CA. We don’t outsource our work which allows for a cohesive quick order fulfilling process. We can’t wait to serve you.
Our Vision, Mission, and Values
We support the safety and rescue industry by supplying equipment from the world’s best equipment manufacturers. With our focus on international best practices, global input, and customer service, we strive to make the world a safer place.
To become the premier rescue equipment company in the United States. To provide an extensive line of products in stock to our customers and become known as the one-stop-shop for all of their equipment needs.
To bring expertise to rescuers in order to make the world a safer place.
Our Customer Promise
- Deliver Extraordinary Service: We believe that anything worth doing is worth doing well. We strive to go above and beyond the average level of service and provide a truly exceptional customer experience.
- Drive Change: Rescue Source has always been a pioneer in the rescue industry. We embrace change with open arms and never accept or become comfortable with the status quo. We take accountability for thinking of ways to change our industry for the better.
- Build Open and Honest Relationships with Communication: We value and promote honesty and integrity in all of our dealings. We believe that honesty when interacting with others builds strong relationships built on trust and faith. We always strive to act with integrity and compassion, and to be good, active listeners. We endeavor to match our actions to our words and walk-the-walk, not just talk the talk.
- Be Problem Solvers: Our job goes beyond the equipment that we offer. We strive to partner with our clients to find out what they need and find solutions. Problem solving is where we shine and how we differentiate ourselves from our competitors.
- Be Passionate and Determined: We are passionate about serving our customers. We believe that our customers make a difference in the world, and that through serving them, we make a bit of a difference as well. Our customers are what drives us to find new and innovative solutions and solve problems.
- Be humble and hungry to learn: We acknowledge that no one is perfect and there is always room for improvement. We both seek and provide honest feedback, and are open to personal and professional change. We endeavor to learn from mistakes and successes in equal measure and keep a humble heart open to growth and change.
Our Employee Values
- Own our job: Every day, we take initiative—with integrity and courage—to make our company better.
- Act With Integrity: We are honest and forthright in our dealings. Building trust builds a better company.
- Exceed Expectations: We understand our colleagues’ and clients’ needs and always exceed expectations
- Work Ethic Wins: We believe the teams willing to put in the extra effort, go the extra mile, and are accountable for their actions, will be the ones who see their visions and dreams realized.
- We have lives: A healthy work-life balance is more than just important, its essential to having a strong workforce. We’re here to support each other and our families, just as much as they support us.
- We take the long view: We want everyone to find success. We know people have different goals and most will eventually move on. We’re here to help each employee achieve success and growth while they’re here and help them get where they want to go.
- We give and receive grace: No one is perfect, and we don’t expect them to be. We forgive mistakes, strive to mend grievances, and acknowledge and attempt to repair damaged relationships.
- We make a difference: We are here to create a lasting and positive impact within our global community. When we work hard, stay focused, and act in service to others, we believe we can make the world a safer place.